Reservation Deposit
At the time of booking, Customer authorizes GameTruck to charge a non-refundable deposit in the amount of $200 for reservation of the event. Events booked online are for private small events (16 participants or less). These pricing packages are not valid for larger group or public events. If you are interested in discussing options for a large event please contact us directly so we can assure that we are able provide you and your guests with an exceptional GameTruck experience.
Payment Terms
Customer authorizes GameTruck to charge the remaining invoice balance beginning 48 hours prior to the event, although in many instances final payment is collected at the conclusion of your event. Final Payment for Parties at event are CASH, alt payment methods, e.g. Zelle, Venmo, Cash App or PayPal or CARD in HAND credit/debit card payment.
Cancellation Policy
Because people often book parties well in advance, customer recognizes that times reserved are in short supply. Therefore should Customer request a cancellation within 7 days of the event, or Customer is a no show for the event, the full remaining balance of the invoice will be due.
Weather Policy
GameTruck will make every reasonable attempt to deliver an event. Forecast of bad weather is not an exception to the cancellation policy. However, if an event is affected by unsafe weather (tornado warnings, high winds, heavy snow, unsafe roads, or flooding), GameTruck reserves the right to reschedule your event. No refund will be issued for this reschedule.
Parking Policy
For Video Game Parties, prior to arrival please allocate approximately 6 parking spaces for the game trailer to park that is free of hazards and foot traffic. The truck/trailer is approximately 55' long. We ask our customers to reserve 4-5 car lengths of space to park. Our policy is to always park in the street. As a safety precaution, we cannot park in driveways. The street in front of the house has to be fairly flat and level. For safety reasons we can tolerate a maximum of about 3-4 degrees of slope.
A permit is only required if we will need to park in a "No Parking" zone. GameTruck trailers are no wider than any contractor or landscaper vehicle and in most cases parking outside the home at the curb is not an issue. If a parking permit is required it will be the responsibility of Customer to arrange for one.
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