Reservation Deposit
At the time of booking, Customer authorizes GameTruck to charge a non-refundable deposit in the amount of 50% the quoted price for reservation of the event. Events booked online are for private small events (16 participants or less). These pricing packages are not valid for larger group or public events. If you are interested in discussing options for a large event please contact us directly so we can assure that we are able provide you and your guests with an exceptional GameTruck experience.
Payment Terms
Customer authorizes GameTruck to charge the remaining invoice balance beginning 48 hours prior to the event, although in many instances final payment is collected at the conclusion of your event.
Cancellation Policy
Because people often book parties well in advance, customer recognizes that times reserved are in short supply. Therefore should Customer request a cancellation within 21 days of the event, or Customer is a no show for the event, the full remaining balance of the invoice will be due.
Returns
GameTruck will make every reasonable effort to deliver party merchandise before the day of the event. For party packages booked less than 8 calendar days before the event, Customer understands items may arrive after the event. All merchandise sales are final. No returns or exchanges are offered.
Weather Policy
GameTruck will make every reasonable attempt to deliver an event. Forecast of bad weather is not an exception to the cancellation policy. However, if an event is affected by unsafe weather (extreme heat or cold, tornado warnings, high winds, heavy snow, unsafe roads, or flooding), GameTruck reserves the right to reschedule your event. No refund will be issued for this reschedule.
Parking Policy
For Video Game Parties, prior to arrival please allocate 60 feet (approximately 7 parking spaces) of flat, level surface for the game trailer to park that is free of hazards and foot traffic. To avoid damage to customer and GameTruck property, we reserve the right to refuse to pull a game trailer onto customer property. Delays caused by clearing space for the truck and trailer will not prevent us from leaving at the scheduled time.
A permit is only required if we will need to park in a "No Parking" zone. GameTruck trailers are no wider than any contractor or landscaper vehicle and in most cases parking outside the home at the curb is not an issue. If a parking permit is required it will be the responsibility of Customer to arrange for one.
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In no event shall GameTruck or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on GameTruck's website, even if GameTruck or a GameTruck authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
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It is GameTruck's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. GameTruck may change this privacy policy from time to time at GameTruck's sole discretion.