Reservation Deposit
At the time of booking, the customer authorizes GameTruck to charge a non-refundable deposit in the amount of $100 for reservation of the event. Mobile theater events booked with over 15 participants or more will be charged an additional $100 (Large Event). If you are interested in discussing options for a large event please contact us directly so we can assure that we are able provide you and your guests with an exceptional GameTruck experience.
Payment Terms
The customer authorizes GameTruck to charge the remaining invoice balance beginning 48 hours prior to the event, although in many instances final payment is collected at the conclusion of your event.
Cancellation Policy
Because people often book parties well in advance, the customer recognizes that times reserved are in short supply. Therefore should a customer request a cancellation 15 days of the event, or customer is a no show for the event, the full remaining balance of the invoice will be due at the time of cancellation.
Weather Policy
GameTruck will make every reasonable attempt to deliver an event. The forecast of bad weather is not an exception to the cancellation policy. However, if an event is affected by unsafe weather (tornado warnings, high winds, heavy snow, unsafe roads, or flooding), GameTruck reserves the right to reschedule your event. No refund will be issued for this reschedule.
Parking Policy
For Video Game Parties, prior to arrival please allocate approximately 50 feet (approximately 6 parking spaces) for the game trailer to park that is free of hazards and foot traffic. To avoid damage to customer and GameTruck property, we reserve the right to refuse to pull a game trailer onto customer property. Delays caused by clearing space for the truck and trailer will not prevent us from leaving at the scheduled time.
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