Reservation Deposit
At the time of booking, Customer authorizes GameTruck to charge a deposit in the amount of $100 for reservation of the event. A refund for cancellation may be requested, as long as the cancellation is done 10 days prior to the event. There is a $50.00 cancellation fee. If you cancel an event due to COVID issues, the deposit will be credited toward a future event. Events booked online are for private events (10 participants or less). There is a maximum of 14 participants allowed for the event. There will be NO rotating guests in and out of the truck. Only 14 players will be allowed on the truck. These pricing packages are not valid for larger group or public events. If you are interested in discussing options for a large event please contact us directly so we can assure that we are able to provide you and your guests with an exceptional GameTruck experience.
Payment Terms
Balance will be due at the start of the event and can be made in cash or with a credit card. No checks are accepted.
Cancellation Policy
Because people often book parties well in advance, customer recognizes that times reserved are in short supply. Customer has up to 10 days prior to the event to cancel and have the deposit refunded minus a $50 cancellation fee, once the 10 day window has closed, the deposit in non-refundable. Should customer request a cancellation within 5 days of the event, or Customer is a no show for the event, the full remaining balance of the invoice will be due. If you cancel an event due to COVID issues, the deposit will be credited toward a future event.
Weather Policy
GameTruck will make every reasonable attempt to deliver an event. Forecast of bad weather is not an exception to the cancellation policy. However, if an event is affected by unsafe weather (tornado warnings, high winds, heavy snow, unsafe roads, heavy rain, flooding, extreme heat​), GameTruck reserves the right to reschedule your event. No refund will be issued for this reschedule.
Parking Policy
For Video Game Parties, prior to arrival please allocate 45 feet (approximately 4 parking spaces) for the GameTruck to park that is free of hazards and foot traffic. To avoid damage to customer and GameTruck property, we reserve the right to refuse to pull a game trailer onto customer property. Delays caused by clearing space for the GameTruck will not prevent us from leaving at the scheduled time.
A permit is only required if we will need to park in a "No Parking" zone. GameTruck trailers are no wider than any contractor or landscaper vehicle and in most cases parking outside the home at the curb is not an issue. If a parking permit is required it will be the responsibility of Customer to arrange for one.
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